Do you already have a WordPress website but are unsure how to keep it running smoothly?
Are you tired of paying agency prices for WordPress support?
NinjaWP has your back! We’ll fix, update and improve your website and take care of any content changes. Whatever you need our WordPress Experts will take care of it. There’s no hourly rate, no invoices to pay, just a simple monthly fee.
There is no better way to keep your WordPress website running like a well oiled machine.
Sign-up for our free trial and we’ll complete two changes or updates to your website for no cost and no obligation.
NinjaWP gives you access to unlimited WordPress expertise at your fingertips. All you need to do is submit a request, fix or change and you’ll see it completed in hours.
Keeping your software up-to-date is vital when you have a WordPress website – this ensures that your site remains fast and secure. We run all available software updates to make sure your website keeps running smoothly.
We’re sure you’ll love our amazing WordPress support service and we would love the opportunity to prove it to you. If you’re not completely satisfied after 30 days we will gladly give you a full refund. Give NinjaWP a try, you’ll be glad you did!
Does My Website Have To Be Built Using WordPress?
We’re sorry but we can’t offer any of our support packages to a non-WordPress website. WooCommerce runs on top of WordPress so you’re covered if you have a WooCommerce online store.
What Do You Need From Me To Get Started?
We will need the following to get started:
- Access to your WordPress admin dashboard (your WordPress username and password must have Administrative privileges)
- FTP access to your current web server
- Access to your domain name to set-up your new premium WordPress hosting account on our web servers (if we will be hosting your website).
What is a Ticket?
To be fair to all or customers, a support request (what we call a ticket) is a job that should take under 30 minutes to accomplish. We’re pretty easy going so if something takes a bit longer, no worries. Things like:
- Content updates
- Plugin installation & updates
- WordPress Core & Theme Updates
Please separate larger tasks into multiple smaller jobs so that each one can be completed within the 30 minute time limit. We need to follow this process so that we can ensure every single task you need gets done in a timely fashion.
What Would Be Considered Out-of-Scope?
Any task that takes significantly longer than 30 minutes to complete would be considered out of scope. Things like:
- Installing a brand new WordPress theme
- Adding 5 brand new pages to your current website
- Search Engine Optimization
- Adding a WooCommerce store to your current website
- Adding 20 new products to your WooCommerce store
We can still complete these larger tasks but they would be outside of the scope of NinjaWP’s WordPress support. Contact us and we can work out a budget for your major updates.
How Much Support Do I get Each Month?
We’re easy going and will let you know if your requests are starting to stretch the limits. All of our plans offer unlimited support requests each month but there are limitations as to what we can do. A typical month sees between 5 and 15 support requests per website. If you need 20 one month, we’re good. If you need 150 we may have to re-think things a bit.
If you need significantly more support every month we can just bill for the extra work (don’t worry, we talk to you about it first). If you’re consistently needing more help you’re always free to upgrade your support plan at any time.
Do You Offer Web Hosting?
All of our packages offer web hosting as an option because it makes ensuring your website is running smoothly massively simpler. If your site was hosted on another web host we would have to contact their tech support each time there was a problem. Because your site is on our servers, we can just fix the problem.
We offer free migration of your website from your old web host to our web servers. Please note that our hosting packages do not include email service but we HIGHLY recommend Google’s G-Suite Email service.
What If My Website Gets Hacked?
That’s why we have back-ups. We will usually just revert your website to a back-up that has not been compromised and you’re back up and running. If the damage is too severe and can’t be fixed by reverting to a back-up we will do our best to fix the damage. If your website can not be fixed we will propose a range of options* to get you back online as soon as possible.
How Do I Submit A Request For Changes To My Website?
When you sign-up for NinjaWP’s WordPress support service you will receive access to our support dashboard. All you need to do is login and submit the details of your request (in as much detail as possible) and it’s instantly delivered to our Support Ninjas.
You will be able to login to the dashboard at anytime and see exactly where what is happening with your support request.
What Forms Of Payment Do You Accept?
We accept Visa, MasterCard and American Express for payment. After you sign-up, your credit card will be charged on a monthly basis until you decide to cancel your subscription. All prices are in US dollars.
Am I Stuck With A Contract?
There are no contracts for our NinjaWP WordPress Support plans – you pay on a month-to-month basis and can cancel your service at any time after your first three months of service.
We require a minimum commitment of 3 months because it takes a lot of work to get a new client set-up. This is especially true if we are hosting your website as well as offering WordPress support.
Can I Switch Plans If My Needs Change?
Of course, You can switch to a higher or lower plan at any time.
What Is Your Refund Policy?
If you cancel your NinjaWP service before the 15th of the month we are happy to refund half of your monthly fee. Please contact us to request your refund. Cancellations after the 15th of the month will not receive a partial refund.
What If I want My Website Completely Redesigned?
Of course! We are experts at building amazing WordPress and WooCommerce websites, and we already know your current website inside and out so it will make the process easier! Contact us to discuss what your needs are and we can work out a budget and timeline that works for you.
Can I Use NinjaWP For Multiple Websites?
NinjaWP is offered on a per site basis. If you run multiple websites we offer discounts of $20/month for each additional website.
For example, if you would like our Expert WordPress Support plan for three different websites it would cost just $197/month – that’s a $40/month savings and you get unlimited support for 3 websites!